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Laura Massoli
Presidency of the Council of Ministers, Public Administration Department
Italy
Laura Massoli is Head of Unit at the Presidency of the Council of Ministers - Public Administration Department. She is involved in the EU programming activities 2014-20 for administrative capacity building and is in charge of several projects, both at the national and European level in the field of citizens engagements, customer satisfaction and performance management.
Lucia D’Ambrosi
University of Macerata
Italy
Lucia D’Ambrosi is assistant professor of Public Communication at the University of Macerata. Currently, she is Pro-Rector for the planning, development and monitoring of institutional communication. She is author of numerous books and articles on the issues of communication, participatory processes and social media.
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