Oliveri, Antonino Mario, Dipartimento di Metodi Quantitativi per le Scienze Umane, Università degli Studi di Palermo, Italy
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Vol 1, No 1 (2010): EJASA: Decision Support Systems and Services Evaluation - Special Issue - IES2009
Customer satisfaction within a large scale retail trading group: research design and control
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e-ISSN: 2037-3627