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MTISD 2008. Methods, Models and Information Technologies for Decision Support Systems MTISD 2008. Methods, Models and Information Technologies for Decision Support Systems Customer Satisfaction and action plan Details
Riccardo Di Nisio, Tonio Di Battista

 
Electronic Journal of Applied Statistical Analysis: Decision Support Systems and Services Evaluation Vol 1, No 1 (2010): EJASA: Decision Support Systems and Services Evaluation Customer satisfaction and loyalty assessment by means structural equation models Details  PDF
Riccardo Di Nisio, Tonio Di Battista

 
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